Legal
Refunds & Cancellation
Template awaiting counsel review
This policy is a template provided by Polsia and has not been reviewed by counsel. The operator should obtain legal review before publishing.
Cancellation timing
When you cancel a paid VendorSpies subscription, your subscription runs to the end of the current billing period. There is no prorated refund for any unused portion of the period. You keep paid-through access until the period ends; at that point the subscription terminates without auto-renewal.
Founder tier — payment failure
If a Founder subscription payment fails, you enter a 30-day grace period to update billing and retry. If the failed payment is resolved within 30 days, your Founder rate of $49/mo is preserved. If the failure remains unresolved after 30 days, the subscription converts to the then-current Startup tier ($99/mo).
Founder tier — voluntary cancellation
Canceling your Founder subscription immediately and permanently forfeits your locked Founder rate. Any future resubscription is billed at the then-current Startup price ($99/mo) — the original $49/mo Founder rate is never reinstated for that email address.
Data controller
The data controller for the service is VendorSpies LLC, registered at 30 N Gould St., Ste R, Sheridan, WY 82801. The governing law for this Refund & Cancellation Policy is the State of Wyoming.
Chargeback policy
Contact support@vendorspies.com before filing a chargeback; we resolve billing issues directly and faster. Chargebacks filed without contacting us first may trigger account suspension pending resolution.